Refund policy
At Vivawalls, we want you to love your walls. If something’s not right, we’re here to help.
📅 Return Window
You may return your wallpaper within 14 days of delivery as long as the product is unused, uncut, and in original packaging.
🚫 Non-Returnable Items
- Custom-sized or personalized wallpapers
- Wallpapers that have been installed, trimmed, or altered
📦 Return Shipping
Return shipping costs are the responsibility of the customer, unless the item is damaged or incorrect. We recommend using a trackable shipping method for safe return.
💰 Refunds
After we receive and inspect the returned item, we’ll issue a refund to your original payment method within 3–5 business days. You’ll receive a confirmation email once the refund is processed.
🛠 Damaged or Incorrect Items
If your order arrives damaged or incorrect, please email support@vivawalls.com within 5 days of delivery. Include your order number and clear photos of the issue. We’ll arrange a replacement or full refund at no extra cost.
📩 Contact & Return Process
To start a return, please contact us at support@vivawalls.com with your order number and reason for return. Our team will guide you through the process and provide the return address if eligible.
We appreciate your trust in Vivawalls. Let’s make your space truly yours — worry-free.