📖 Frequently Asked Questions (FAQ)
🧭 General
Do you ship internationally?
Yes! We offer free worldwide shipping on all orders. No customs fees or hidden charges.
How long does delivery take?
• US / UK / EU: 5–10 business days
• Worldwide: 7–15 business days
You'll receive a tracking number once your order has shipped.
Can I return a mural if I change my mind?
Since all murals are made to order, we only accept returns for damaged, defective, or incorrect items. Please contact us within 7 days of delivery.
🎨 Product & Customization
Are the murals customizable?
Absolutely. All Vivawalls murals are printed to your custom wall size. You can also request repositioning or zooming of a specific design.
How do I measure my wall?
Use a tape measure to get the full width and height of your wall. Add 2 inches (5 cm) extra to both sides for trimming.
Can I order a sample?
Yes! We offer sample swatches of any design. Contact us at support@vivawalls.com to request one.
📐 Material & Installation
What material are your wallpapers made of?
We print on premium-quality, non-woven wallpaper with a smooth matte finish. It's durable, eco-friendly, and wipeable.
What type of adhesive do I need?
You can use any standard wallpaper paste for non-woven materials. Peel & Stick options coming soon!
Is it easy to install?
Yes! Each panel is pre-numbered for easy alignment. Most customers install themselves with basic tools. For large walls, professional help is recommended.
📦 Orders & Contact
How can I contact you?
Email us at support@vivawalls.com — we respond within 24 hours on business days.
Can I change my order after placing it?
If your order hasn't gone into production yet, yes! Email us ASAP to request changes.
Do you offer wholesale or trade discounts?
Yes, we love working with designers, architects, and resellers. Email trade@vivawalls.com for trade inquiries.
🔧 Need more help?
Explore our helpful guides:
